Information for Clients

We will be happy to help if we can! Please do call us and let us know what you require help with. Some information that may be useful –

  • Our services are free and volunteers do not charge for their time. The exception is lifts where the driver will charge a nominal amount for petrol and any parking charges.

  • All our volunteers are DBS checked.

  • We keep your information secure and confidential in line with GDPR.

When you call us, a volunteer will answer and take some basic information about you and what you need help with. The volunteer will then check and find out if a volunteer is free to help and will come back to you as soon as we can.

Please give us as much notice as possible, particularly when requesting a lift.

If we are unable to help we will do our best to refer you to a service that can.

Useful Documents